Mernan Alraedah for Information Technology respects the privacy of all users of Mernan Marketplace and is committed to protecting their personal information in accordance with the highest standards.
This policy explains how we collect, use, store, share, and protect user data.
By using or registering on the platform, you agree to all terms of this policy and any future updates that may be made.
2. Scope of Policy
This policy applies to all users of the platform, including freelancers and clients, both inside and outside the Kingdom of Saudi Arabia.
It covers all digital services and channels operated by the platform, including the website, mobile applications, and official customer support systems.
3. Information We Collect
Registration Information: Full name, email address, phone number, country, and professional title.
Payment Information: Banking details, card data, or e-wallet information used within the platform.
Usage Data: Login records, platform activity, and projects or pages visited by the user.
Communications: Messages exchanged between users or with Mernan’s support team.
Files and Projects: Any content or files uploaded or shared via the platform.
Technical Data: IP address, device type, operating system, browser type, and cookies data.
4. How We Use Your Information
To operate, maintain, and improve the performance of the platform.
To verify user identity and ensure account and transaction security.
To process payments and manage financial operations.
To communicate with users about projects, account activity, and customer support.
To send important notifications or policy updates.
To analyze user behavior and enhance platform performance and features.
To comply with applicable laws, regulations, and governmental requirements.
5. Data Sharing
Mernan does not sell, rent, or trade user data under any circumstances.
Data may only be shared in the following cases:
With legal or governmental authorities, in compliance with official requests or legal obligations.
With trusted third-party service providers, such as payment processors or email systems, strictly under confidentiality agreements.
With explicit user consent, when required for specific purposes.
All third-party partners are required to maintain strict confidentiality and use the data solely for the intended purpose.
6. Data Storage and Security
User data is stored on secure servers owned or authorized by Mernan Alraedah for Information Technology.
Mernan employs advanced security practices, including firewalls, encryption for sensitive information, and periodic system updates.
Not all data is fully encrypted — only sensitive information such as passwords, login credentials, and payment details is encrypted.
General or non-sensitive information (like user activity or project content) may be stored in unencrypted form for legitimate operational or analytical purposes.
Access to user data is restricted to authorized personnel who are bound by confidentiality agreements.
While Mernan implements industry-standard safeguards, no system can guarantee 100% protection against breaches.
Users also share responsibility by maintaining the confidentiality of their login credentials and avoiding disclosure to third parties.
7. User Rights
Users have the right to:
Access their personal information and understand how it is being used.
Request corrections or updates to inaccurate data.
Request deletion of personal data or permanent account closure (unless retention is required by law).
Opt out of promotional communications or marketing emails at any time.
All requests are reviewed and handled within a reasonable timeframe in compliance with applicable regulations.
8. Cookies
The platform uses cookies to enhance user experience and improve service performance.
Cookies are used to:
Save user preferences such as language and settings.
Track platform activity for analytical purposes.
Improve content and platform usability based on interactions.
Users may disable cookies through their browser settings, but doing so may limit access to some features.
9. Protection of Minors
Mernan Marketplace does not permit registration or use of its services by individuals under the age of 18.
If it is discovered that a minor has registered, their data will be permanently deleted from our systems.
10. Policy Updates
Mernan may update or modify this Privacy Policy periodically to reflect legal or technological developments.
Users will be notified of major updates via email or in-platform notifications.
Continued use of the platform after updates constitutes acceptance of the revised version.
11. Contact Information
For any inquiries, complaints, or data-related requests, please contact us at our support email.